Support
Contact Titan support and see what information helps us investigate a request safely.
Last updated: August 20, 2026
Contact Titan support
Use this email for product, billing, privacy, deletion, or abuse questions. Do not send credentials or secrets.
We aim to respond within three business days. Billing, cancellation, and refund-review requests can also be sent to this address.
What to include
Describe the feature, server or account context, approximate time, and the result you expected. For a deletion request, select the scopes on the data deletion page instead of pasting the data into a support message.
Never send Discord tokens, OAuth codes, API keys, payment details, MongoDB connection strings, or provider secrets. If you suspect abuse or a policy issue, identify the relevant feature and preserve only the minimum evidence needed for review.